Privacy Policy.

This Privacy Policy explains how Abrazo LLC collects, uses, and protects your personal information when you use our platform.

What We Collect

We collect information you provide, such as your name, phone number, email address, and service address. We also collect booking history, payment status through Stripe, and usage data from the app and website. When you text Ana at 631-888-6553, we collect your phone number and message content to process your request.

How We Use It

We use your information to create and manage your account, process bookings and payments, send booking confirmations and updates, connect you with the right service providers, improve the platform, and comply with legal obligations. We do not sell your personal data to third parties.

SMS Messaging

By texting Abrazo, you consent to receive SMS messages related to your bookings and account. Reply STOP at any time to opt out. Message and data rates may apply. We do not share your phone number with providers for marketing purposes.

How We Share Your Information

We share your information only as necessary to operate the platform: with the service provider assigned to your booking, with Stripe to process payments, with Twilio to deliver SMS messages, and with law enforcement when required by law. We do not sell or share your data for third-party marketing.

Data Security

We use industry-standard security measures to protect your data, including encrypted storage and secure payment processing through Stripe. No method of transmission is 100% secure. If you believe your account has been compromised, contact us immediately.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing support@abrazoservices.com. We will respond within 30 days.

Children's Privacy

Abrazo is not intended for anyone under 18. We do not knowingly collect data from minors. Contact us if you believe a minor has submitted information through our platform.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted at abrazoservices.com/legal/privacy-policy. Continued use of the platform after changes are posted constitutes acceptance.

Governing Law

This Privacy Policy is governed by the laws of the State of New York. Abrazo LLC is a Delaware limited liability company with its principal place of business in New York.