Privacy Policy.

What We Collect

We collect information you provide, such as your name, phone number, email address, and service address. We also collect booking history, payment status through Stripe, and usage data from the app and website. When you text Ana at 631-888-6553, we collect your phone number and message content to process your request.

How We Use It

We use your information to create and manage your account, process bookings and payments, send booking confirmations and updates, connect you with the right service providers, improve the platform, and comply with legal obligations. We do not sell your personal data to third parties.

SMS Communications

If you text Abrazo to book a service, we collect your phone number to respond to your request, confirm bookings, and send service-related updates. We never sell or share your phone number with third parties or affiliates for marketing purposes. You can opt out at any time by replying STOP, or get help by replying HELP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We share your information only as necessary to operate the platform: with the service provider assigned to your booking, with Stripe to process payments, with Twilio to deliver SMS messages, and with law enforcement when required by law. We do not sell or share your data for third-party marketing.

Specifically, mobile information and text messaging originator opt-in data and consent will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.

Data Security

We use industry-standard security measures to protect your data, including encrypted storage and secure payment processing through Stripe. No method of transmission is 100% secure. If you believe your account has been compromised, contact us immediately.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing support@abrazoservices.com. We will respond within 30 days.

Children's Privacy

Abrazo is not intended for anyone under 18. We do not knowingly collect data from minors. Contact us if you believe a minor has submitted information through our platform.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted at abrazoservices.com/legal/privacy-policy. Continued use of the platform after changes are posted constitutes acceptance.

Governing Law

This Privacy Policy is governed by the laws of the State of New York. Abrazo LLC is a Delaware limited liability company with its principal place of business in New York.